ePrama has recognized that building sound process capability alone will not suffice for improving overall performance of a company. In fact there are several organizations, despite institutionalizing a sound process capability, fail to improve and sustain high performance.

The solution can be found by streamlining other related functions – non-delivery functions, to match the high maturity process framework, which is the mainstay for products and service delivery.

Service offerings

ISO 9001
ISO 27001
ISO 20001
ISO 22301

Institutionalise best practices

Facilitate organizations to institutionalize the best practices by providing:

  • Model Orientation / Awareness
  • Gap Assessment & Findings
  • Process Definition & Process Training
  • Risk Assessment & SoA
  • Role-based Trainings
  • Implementation Handholding
  • Validating and Verifying Implementation
  • Train & Mentor teams for appraisal
  • Implementation Audits (Pre & Post Certification)
  • SCAMPI Class A Appraisals
  • ISO Certification Audits

Approach & Methodology

Service description

Capability Maturity Model Integration (CMMI) is a process improvement training and appraisal program.

Best practices model providing guidance to build efficient and effective processes leading to improved performance in delivery of products and services. Improves overall performance by establishing a process framework for highly effective processes.

ISO 9001 outlines the requirements an organization must maintain in their quality management system

Quality Management System (QMS) helps customer to demonstrate its ability to consistently provide product that meets customer expectations and enhance customer satisfaction by effective use of continual improvement and assurance of conformity to customer and applicable regulatory requirements.

ISO 27001 Specification for an information security management system (ISMS) that includes all legal, physical and technical controls involved in an organisation’s information risk management processes.

ISO/IEC 27001:2013 specifies the requirements for establishing, implementing, maintaining and continually improving an information security management system within the context of the organization. The ISMS preserves the confidentiality, integrity and availability of information by applying a risk management process and gives confidence to interested parties that risks are adequately managed.

ISO 20001 – Standard that defines Information Technology Service Management (ITSM) developed to mirror best practices described within ITIL.

Service Management System (SMS) standard for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

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I am highly impressed with their integrity and commitment. I can say that ePrama Technologies is managed by highly professional and experienced professionals; and they provide quality services at competing price… Read More

Vice President - Delivery , Aurovision Pvt. Ltd.

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